Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 6 Next »



Check out the help desk or contact support@das-element.com

Logs

Its always a good starting point to check the log files.
Please make sure to send the logs files to the support if you create a new ticket.

Linux/Mac
~/.das-element/logs

Windows
%USERPROFILE%/.das-element/logs

Known issues

Issue

OS

Solution

Everything is somehow wired

all

Try to restart the application

Error 10061 connecting to 127.0.0.1:6379. No connection could be made because the target machine actively refused it.

all

That is a problem with the caching server.

Solution 1
the caching server is not running. Restart application.

Solution 2
the firewall is blocking the caching server. Add redis-server to your trusted applications

There is an error screen or a blank page

all

hit Ctrl+r to reload the page

  • No labels