Check out the help desk or contact support@das-element.com
Logs
Its always a good starting point to check the log files.
Please make sure to send the logs files to the support if you create a new ticket.
Linux/Mac~/.das-element/logs
Windows%USERPROFILE%/.das-element/logs
Known issues
Issue | OS | Solution |
---|---|---|
Everything is somehow wired | all | Try to restart the application |
There is an error screen or a blank page | all | hit |
| all | That is a problem with the caching server. Solution 1 Solution 2 |
License
Communications error with license server (-17)
Connection refused at server (-111)
Make sure your license server is running and that your client is setup correctly.
Firewall
On the license server your need to open to port in the firewall for the ISV server and default RLM port.
The default RLM port is 5053
using both TCP & UDP.
This ISV server port changes after every restart of the license server if it is not defined in the license file.
To make it permanent edit the beginning of the license file to something like this:
HOST vfx-license 0b6q56b81ba5 5053 ISV daselement port=55725
Database
Linux
Creating SQLite database failed
The process of creating a SQLite database fails and the following error message is shown:
ModuleNotFoundError(“No module named '_sqlite3'“)
Solution
You probably have a Python version installed but there was an issue during the installation process. SQLite should ship with Python by default if you install it. Try to reinstall that Python version.