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Check out the help desk or contact support@das-element.com

Logs

Its always a good starting point to check the log files.
Please make sure to send the logs files to the support if you create a new ticket.

Linux/Mac
~/.das-element/logs

Windows
%USERPROFILE%/.das-element/logs

Known issues

Issue

OS

Solution

Everything is somehow wired

all

Try to restart the application

There is an error screen or a blank page

all

hit Ctrl+r to reload the page

Error 10061 connecting to 127.0.0.1:6379. No connection could be made because the target machine actively refused it.

all

That is a problem with the caching server.

Solution 1
the caching server is not running. Restart application.

Solution 2
the firewall is blocking the caching server. Add redis-server to your trusted applications

License

Issue

Solution

Connection refused at server (-111)

Make sure your license server is running and that your client is setup correctly.
The default port is 5053 using both TCP & UDP

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